State Farm® Insurance Agent Shawna Kolles

"Shawna and her team are prompt in responses, fair in pricing, and kind. Insurance can be tricky and a pain, however, Shawna and her crew make it easy and painless. I would highly recommend."

"After 20+ years with State Farm, I was assigned to Shawna Kolles Agency when my agent retired and closed their agency. Not certain what to expect, I was very impressed with the quick and warm welcome I received from Shawna. And, as luck would have it, two weeks after being with Shawna, I had to file an auto claim. Even with the circumstances of my claim being very confusing, Shawna understood the situation and handled it quickly and expertly. Her attention to detail and follow-up was outstanding. I'm very happy with Shawnna and her agency and highly recommend her agency for your insurance needs."

"I have been with State Farm for over 40 years. I ended up with Shawna Kolles after my other guy finally retired. Their agency is very knowledgeable and easy to get ahold of. I have no complaints."

"I had a great experience with Shawna Kolles Agency – State Farm. They have always been professional, welcoming, and very responsive. They helped us add another person to our insurance policy and made the whole process easy and stress-free.

Whenever we need our insurance ID cards, they email them to us right away without any delay. They are always quick to answer our calls and questions, and we truly appreciate how reliable and prompt they are. Their excellent customer service, kindness, and efficiency make it a pleasure to work with them.

Thank you for always providing such outstanding service. I highly recommend Shawna Kolles Agency – State Farm to anyone looking for dependable insurance assistance."

"I had a great time working with Josh! Super kind, very smart! Definitely coming to him if I need anything in the future!"

"Friendly, always ready to help I’ve been with them for years!"

"So efficient and nice to work with - thank you!"

"I had the best experience getting car insurance thanks to Shawna Kolles office, first with Mason. I came with an unusual request, but he understood exactly how to deal with my situation. From start to finish, he was personable, responsive, and genuinely helpful.

What surprised me most was the rate — much lower than I expected — without sacrificing good coverage.

Every time I call, most recently with Donna, I am impressed by the high quality service.

I highly recommend Mason/Donna/Shawna Kolles State Farm. Thank you for making the whole process easy and stress-free!"

"Josh is the best!! I had the pleasure of speaking with him, super helpful!"

"Glen was very helpful in providing various options and was very responsive to get back with any clarifications or providing suggestions."

"Josh was awesome. He made getting insurance quick and easy and explained everything in a way that actually made sense. Super helpful, friendly, and easy to work with. Glad I had him helping me out. Highly recommend!"

"Shawna is absolutely amazing. So helpful, always responds quickly and with kindness. We get holiday and birthday cards from the team which is very thoughtful."

"Shawna has always been very nice and kind. I spoke with her after my car accident, and she helped me then. Recently, when I had a question about my life insurance, she responded promptly."

"I called Shawna Kolles , State Farm Insurance Agent to add a new vehicle. Shawna and her team made the change quickly and easily. They are all so easy to talk to and great to deal with.
I will continue to recommend them to anyone I hear that is looking for insurance.
Looking at their website it was awesome to see that they are supporting the local Otsego and Elk River area too!
Thanks Shawna Kolles , State Farm Insurance Agency."

"She has been so helpful with car insurance and homeowners insurance."

"I’ve had an excellent experience with Shawna Kolles State Farm. The team is knowledgeable, responsive, and consistently goes above and beyond to make insurance simple and stress‑free. Highly recommend for anyone looking for reliable coverage and outstanding customer service."

"State Farm does not compare, if you have insurance through someone else then you've got the wrong insurance, customer service excellent! What an exceptional company! Fantast job at helping me with all my needs being that 4 vehicles are covered with all my worries about coverage a thing of the past!"

"Shawna and staff are very good at what they do, they are very helpful and offer good advice about insurance needs. Highly recommend their services!"

"I want to let everyone know what great insurance agents I’ve run into. And they are now my agents. I previously had progressive who treated me like dirt . Refused to pay a claim. Left me in Colorado after an accident and refused to help me getting back and actually refused to get my personal property back , as I was injured and had no way of transporting these tings back. Also my car was totaled and was then ripped off of my personal property while sitting at the salvage yard and Progressive refused to help me replace it.I'm disabled and really needed some assistance.but never received any. Horrible, horrible company.
Not did Glen my new agent at State Fatm saved me hundreds of dollars per year on a much better policy that I had with Progressive.But their customer service is simply remarkable. They follow up on every detail and make sure you understand your new policy thoroughly. Very efficient, but besides that are some of the most friendly people I’ve ever met. I’m so glad I’ve found such a great agency. And I’m sure you’ll have the same experience as I had. If you’re looking for a quote or better coverage, give them a try. You won’t be pestered, but given a quote at no obligation.give them a try. You won’t be disappointed.Signed a super happy new customer."

"Shawna and her team are amazing! They are friendly, knowledgeable, and respond quickly when I call or email regarding our home and auto insurance. Shawna treats her clients like family!"

"The one thing that makes this firm stand out in my opinion is the wonderful customer support and immediate response time for any issues I may have. Thanks for always being there 🙏"

"Shawna and her team are actual angels! They go above and beyond for me and my family! So grateful to have her as an agent!!"

"I had a great experience working with Shawna at State Farm. She has been very professional, responsive, and easy to work with throughout the process. Shawna took the time to clearly explain our insurance options and helped us with our car and home insurance needs in a way that made everything simple and stress-free.

On top of that, she even sent our family a thoughtful gift of chocolate chip cookies, which we really appreciated. It was a very kind gesture and shows how much she values her clients. We’re looking forward to continuing to work with Shawna and highly recommend her to anyone looking for reliable insurance support.”"

"Shawna has helped us out for many years with quick, responsive, small town service and has done her best to accommodate our shifting family changes. Her office answers the phone unlike so many robot driven businesses today!"

"Katelyn at this agency was great to work with! She got me a great price on 2 vehicles and renters policy. Half the price of progressive. She was upfront and honest and answered all my questions with quick responses. Ve4y happy customer...."