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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Said Ali

Said Ali

March 16, 2026

5  out of  5
rating by Said Ali
"I had a great experience working with Shawna at State Farm. She has been very professional, responsive, and easy to work with throughout the process. Shawna took the time to clearly explain our insurance options and helped us with our car and home insurance needs in a way that made everything simple and stress-free. On top of that, she even sent our family a thoughtful gift of chocolate chip cookies, which we really appreciated. It was a very kind gesture and shows how much she values her clients. We’re looking forward to continuing to work with Shawna and highly recommend her to anyone looking for reliable insurance support.”"
We responded:
"Thank you Said! I appreciate the kind words and I truly value my customers!"
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Kar Woo

March 9, 2026

5  out of  5
rating by Kar Woo
"Shawna has helped us out for many years with quick, responsive, small town service and has done her best to accommodate our shifting family changes. Her office answers the phone unlike so many robot driven businesses today!"
We responded:
"Thank you Karina for the kind words l. We do our best to offer top notch service!"
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Ashley Mitteness

February 24, 2026

5  out of  5
rating by Ashley Mitteness
"Katelyn at this agency was great to work with! She got me a great price on 2 vehicles and renters policy. Half the price of progressive. She was upfront and honest and answered all my questions with quick responses. Ve4y happy customer...."
We responded:
"Ashley, I’m so happy we could save you money on your auto and renters insurance! We also think Katelyn is great!"
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Andrea Bratz

February 13, 2026

5  out of  5
rating by Andrea Bratz
"Glen was very helpful in quoting our cars, home and umbrella policies and was able to save us a considerable amount of money with the same coverage. Thank you!"
We responded:
"Andrea, we are so happy we could save you money on your home, auto and umbrella! We look forward to Tavares of all your insurance needs!"
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Ameen Baig Mirza

February 10, 2026

5  out of  5
rating by Ameen Baig Mirza
"Great Service!"
We responded:
"Thanks Ameen! We appreciate your business!"
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Tina Beckerleg

February 3, 2026

5  out of  5
rating by Tina Beckerleg
"Shawna and her team were incredible! I’m navigating some new territory as PoA for my mom and she helped me get mom’s policies back on track and even moved my own auto over to her as well. She took time to meet in person and really go through it all. I will refer everyone I know going forward!"
We responded:
"Thanks Tina! We’re happy to help with all your insurance needs!"
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Sharon Jocelyn

January 30, 2026

5  out of  5
rating by Sharon Jocelyn
"Super great team to work with. Amazing customer service! I would recommend them to anyone. :)"
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Max Turgeon

January 19, 2026

5  out of  5
rating by Max Turgeon
"Glen was great. Found us the best rate for home and auto compared to others and he was a pleasure to work with."
We responded:
"Thanks Max! I’m happy we could take care of your insurance needs! "
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Nick

January 8, 2026

5  out of  5
rating by Nick
"Glen is fantastic to work with and one of the reasons why I came back to State Farm."
We responded:
"Thanks Nick! We think Glen is fantastic as well! We’re glad you’re back!"
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jakob itrich

January 5, 2026

5  out of  5
rating by jakob itrich
"The people are very nice and they are very good about getting back to you."
We responded:
"Thanks Jakob! We strive to provide great customer service!!"
Profile photo of Diane Peters

Diane Peters

December 30, 2025

5  out of  5
rating by Diane Peters
"Shawna Kolles team is incredible very professional, knowledgeable and kind. When I had an auto claim it was handled quickly and efficiently. They took care of everything including giving me the information that I had to do from my end and followed up to make sure all went well. I have full coverage, auto, home and umbrella. Whenever I have a question or I can't figure something out, I call the office, and someone always helps me. At times they've had to walk me through things...they are extremely helpful and patient with me, as I'm not very techy! Their rates can't be beat. I switched about 5-6 years ago and I'm saving money each month with more coverage and less of a deductible...it doesn't get any better than that. I highly recommend them and suggest you give them a call; you won't regret it!"
We responded:
"Thank you Diane! We appreciate your kind words and your business! We pride ourselves on taking good care of our customers!"
Profile photo of Anne Overton

Anne Overton

December 10, 2025

5  out of  5
rating by Anne Overton
"Super great team who is easy to work with and puts your best interest first!! Each interaction I have had with multiple employees has been nothing but amazing!! Would definitely recommend for whatever coverage you may need !!!"
We responded:
"Thank you Anne for this great review! We are happy to help with all your insurance needs! We appreciate your business!!"
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Will Boeckman

December 9, 2025

5  out of  5
rating by Will Boeckman
"Katelyn was great and super helpful to work with."
We responded:
"Thanks Will! We think Katelyn is great too!"
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Karen Bohaty

November 18, 2025

5  out of  5
rating by Karen Bohaty
"Shawna took the initiative to have a phone conference with me to discuss the rising rate of my homeowners policy. During the conversation, she informed me that if I have impact resistant shingles on my roof - Class 3 or 4 - I would be entitled to a discount. I contacted the roofing contractor, and, sure enough, I have class 3. Thank you, Shawna, for the information and your assistance in reducing my rate. Excellent service!"
We responded:
"Thanks Karen for the kind words. I’m happy we could find savings for your homeowners insurance!"
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Donald Roden

November 12, 2025

5  out of  5
rating by Donald Roden
"Detail oriented and thorough explanation of coverage. Extremely helpful on finding the right coverages and assistance in finding the best for you."
We responded:
"Thank you Donald for the kind words. I’m happy we could assist in all your insurance needs!"
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Jenny Johnson Conrad

October 6, 2025

5  out of  5
rating by Jenny Johnson Conrad
"I had the best experience getting car insurance thanks to Mason. I came with an unusual request, but he understood exactly how to deal with my situation. From start to finish, he was personable, responsive, and genuinely helpful. What surprised me most was the rate — much lower than I expected — without sacrificing good coverage. I highly recommend Mason /Shawna Kolles State Farm. Thank you for making the whole process easy and stress-free!"
We responded:
"Thank you Jenny! We appreciate you! Happy we could help with your insurance needs!"
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Nicole Lozowy

September 30, 2025

5  out of  5
rating by Nicole Lozowy
"Always quick and easy business also the most reasonable around the city.Thanks"
We responded:
"Thanks Nicole! We like to make insurance as easy as possible!!"
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Lidia Negrescu

September 20, 2025

5  out of  5
rating by Lidia Negrescu
"Smooth an quick 👌"
We responded:
"Thanks Lidia! I appreciate your business!"
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Michael Rabideaux

September 17, 2025

5  out of  5
rating by Michael Rabideaux
"Great experience working with Shawna. Was very satisfied with the quotes she provided."
We responded:
"Thanks Mike! I’m happy we could provide you with good insurance coverage! I look forward to helping with all your insurance needs."
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B Gladd

September 6, 2025

5  out of  5
rating by B Gladd
"Smooth and saved money better Insurance and Nicer People😁1"
We responded:
"Thank you for the 5 star review! Better insurance for a better price! Can’t beat that!"
Profile photo of Nicole Kelly

Nicole Kelly

September 2, 2025

5  out of  5
rating by Nicole Kelly
"Mason helped me out with my auto, renters, and life insurance. He was so helpful and made the process so easy!"
We responded:
"Nicole, thank you for the review! I’m happy Mason could help with your insurance protection! "
Profile photo of Jithesh Pillai

Jithesh Pillai

August 17, 2025

5  out of  5
rating by Jithesh Pillai
"Shawna is providing various insurance services to me for the past 10 years. Great service and very knowledgeable!! Highly recommend the service."
We responded:
"Thank you Jithesh! We appreciate your business and look forward to assisting with all your insurance needs!"
Profile photo of Deb Doerr

Deb Doerr

August 2, 2025

5  out of  5
rating by Deb Doerr
"I checked on an ad on Facebook about car insurance. Mine kept going up for no reason. I was with Allstate for years. And the ad set me up with State farm and it’s awesome. Better coverage and much lower rates!!!"
We responded:
"Thanks for the nice review!! We do try to give the best insurance coverage for the best price!"
Profile photo of Rebekah

Rebekah

August 1, 2025

5  out of  5
rating by Rebekah
"Josh at State Farm is awesome! He made the whole insurance process easy to understand and stress-free. Super responsive, knowledgeable, and genuinely cares about getting you the right coverage. Highly recommend!"
We responded:
"Thanks for the nice review! We think Josh is pretty great as well! We appreciate your business!!"
Profile photo of William Lazarz

William Lazarz

July 31, 2025

5  out of  5
rating by William Lazarz
"Shawna, Glen and their State Farm staff are the most helpful, friendly and responsive agency I have ever worked with. Their customer service is always professional and their knowledge to find the best coverage and most cost-effective policy is much appreciated. I would recommend Shawna and her crew to anyone, working with great people makes all the difference as the client."
We responded:
"Thank you Bill for the wonderful review! We appreciate your business and look forward to assisting you with all your insurance needs!"